New MNRF licensing program nonetheless drawing complaints

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MNRF licensing issues

An on the net OOD story detailing troubles with the new Ministry of All-natural Sources and Forestry (MNRF) licensing program continues to acquire comments from huge-game hunters who are getting issues with draw outcomes and unprintable tags.

Considering that the story, “Problems with new MNRF on the net licences reported”  was published on March 26, OOD has received far more than 40 on the net comments, plus emails and telephone calls from impacted hunters, which includes these impacted by the Significant Game Draw outcomes. Popular complaints contain getting told they did not enter a huge-game draw when they think otherwise, and printing troubles with tags.

When OOD asked the MNRF about these complaints, MNRF Assistant Media Relations Officer Maimoona Dinani replied by means of e mail, “A modest quantity of hunters have expressed issues to the ministry even so, the ministry has confirmed that there has been no error with the licensing service or draw outcomes and roughly 79,780 moose and 112,735 deer hunters effectively completed their draw.”

Draw troubles

In response to the complaints
from hunters not getting entered in draws they believed they had applied for, she
stated, “With the introduction of the new licensing service, hunters might not have
been familiar with the layout of the draw entry screens and in some
situations did not full all the essential actions essential to enter the
draw.”

Dinani additional explained, “When a hunter is getting into a draw on the net and they have completed the Draw Entry data (i.e. hunt code, Wildlife Management Unit, animal variety), hunters should click the ‘Add to Cart’ button just before picking to checkout. If a hunter has effectively entered the draw, the purchasing cart will show their Moose Draw Entry, at this time hunters are reminded to make certain the right data is displayed. When the licensing goods are bought, the sales receipt will show the Moose Draw Entry data as nicely.”

She also stated that through this transition year, the MNRF is delivering further help and sources, accessible by way of the “Helpful Links” tab on the Fish and Wildlife Licensing Service internet site. These unsure of the method can click right here.

Dinani added that to help hunters applying to the moose draw in 2019, the ministry communicated step-by-step guidelines with accompanying screenshots of the licensing service. The MNRF also made 3 tip sheets.

Print tags

“The
ministry recognizes that hunters had the greatest intention to enter the 2019 moose
draw and because it is a transition year, any hunter who bought a moose
licence just before May possibly 31, 2019 will be granted Pool 1 status for 2020. Any hunter
who bought a moose licence soon after the draw deadline of May possibly 31, 2019 (Moose
draw entry was April 17 to May possibly 31, 2019) will not be granted Pool 1 status,”
she stated.

With regards to the problem of printing tags, Dinani stated, “The ministry has had some customers who have attempted to print their tags and have been unable to print for a wide variety of causes (e.g.: printer not connected, prematurely closed the PDF print window). At that point, the ‘My Active Licences’ web page will show that the tag is currently printed. Clientele who encounter this will require to get in touch with the All-natural Sources Details and Assistance Centre at 1-800-387-7011 or 1-800-667-1940, or stop by 1 of the participating ServiceOntario places or licence issuers that supply MNRF solutions.”

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